Contact us
For any question about features, onboarding, billing, or your data, email us and we will get back to you, typically within one business day.
blank@rocketams.com.auGetting started
Sign in and connect
Sign in, open the Accounts area, and choose Connect account to authorise your Amazon account through Login with Amazon.
Create a schedule
Open Schedules for the account, pick the report type, granularity, and frequency (daily, weekly, or monthly).
View or export
Review your data in the dashboard, filter by account and report type, and export to CSV when needed.
Frequently asked questions
How do I connect my Amazon account?+
Sign in, open the Accounts area, and choose Connect account. You are taken to Amazon Login with Amazon to authorise access. RocketAMS never sees or stores your Amazon password; it receives a secure authorisation token only.
Which account types and marketplaces are supported?+
RocketAMS supports Amazon Seller Central and Vendor Central accounts, along with Amazon Advertising (Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP). The Australian marketplace is the primary focus, with selected other marketplaces available on request.
What data does RocketAMS access?+
RocketAMS collects business reporting data such as sales, inventory, traffic, net pure product margin, advertising performance, retail purchase orders, and catalogue listings. It does not access personally identifiable information.
How do I create, edit, or delete a scheduled report?+
Open the Schedules area for the relevant account and choose Create schedule, then select the report type, granularity, and frequency. Existing schedules can be edited or removed from the same list, and you can search or filter to find them quickly.
Why is my most recent data a few days behind?+
Amazon publishes some datasets a few days after the fact. RocketAMS re-requests recent days on every run, so once Amazon makes the data available it is filled in automatically on the next scheduled run. No action is needed on your part.
Why does a report date look off by a day?+
Report dates follow each account’s marketplace timezone. For example, a United States account uses United States time, so its latest date can differ by a day from an Australian account.
How is my data secured?+
Your data is encrypted in transit and at rest. Amazon authorisation tokens are stored encrypted, and access is restricted to authenticated users. See our Privacy Policy for full detail.
How do I disconnect an account or delete my data?+
You can disconnect an Amazon account at any time from the Accounts area. To request deletion of your stored data, contact us by email. Data is removed within 30 days of a verified request, except where retention is required by law.
How is pricing determined?+
Pricing is tailored to the number of accounts you connect and the report types you need, and is provided on a quote basis. Contact us for a quote.
Which browsers are supported?+
RocketAMS works on current versions of Chrome, Edge, Safari, and Firefox.
Troubleshooting
I cannot sign in
Confirm you are using the email address your account was created with and that your password is correct. If you have forgotten your password, use the reset option on the sign in page. Access is limited to approved email domains, so contact us if you believe your account should have access.
A report failed or shows no data
This is usually because Amazon has not yet published data for the requested dates, or the account authorisation has expired. Reconnect the account from the Accounts area and run the report again. If it persists, contact us with the account name and report type.
An account disconnected unexpectedly
Amazon authorisations can expire or be revoked. Reconnect the account through Login with Amazon to restore data collection.
Data, privacy, and account management
RocketAMS accesses your Amazon data only through the official Selling Partner API after you authorise it, and does not access personally identifiable information. You can disconnect an account at any time, and request deletion of your data by emailing blank@rocketams.com.au. See our Privacy Policy and Terms of Service.